Sukhimart Refund & Returns Policy
Effective Date: June 6, 2025
Last Updated: June 6, 2025
At Sukhimart, we aim to deliver reliable, transparent, and secure services to all our users and service providers. As we are a digital service and listing platform, our refund policy applies only to paid features and premium listings—not physical products.
📌 1. General Refund Policy
We offer refunds only under specific conditions. Most digital services (such as featured listings, priority placements, and advertisements) are non-refundable once delivered or published.
💼 2. Eligibility for Refunds
A refund may be considered if:
- A listing or advertisement was not published due to a system error or verification failure.
- A service you paid for was never activated or delivered.
- A duplicate payment was made unintentionally (must be reported within 7 days).
- The paid service was canceled before activation.
✅ You must raise a refund request within 7 days of payment.
❌ 3. Non-Refundable Items
We do not offer refunds in the following cases:
- Change of mind after listing goes live
- Unsatisfactory user response to your ad/listing
- Incomplete or incorrect information provided by you
- Violation of our Terms of Service or Listing Policy
- Services that were used partially (e.g., a 30-day listing that remained live for 10+ days)
💳 4. Refund Process
If your refund request is approved:
- It will be processed within 7–10 working days.
- The amount will be returned via the original payment method (e.g., card, UPI, wallet).
- We will notify you via email or phone once processed.
📝 5. How to Request a Refund
To raise a refund request, email us at:
📧 support@sukhimart.com
Include the following details:
- Your Name and Contact Number
- Transaction ID / Invoice Number
- Reason for Refund Request
- Screenshots or Supporting Evidence (if any)
🔄 6. Amendments & Updates
Sukhimart reserves the right to amend this policy at any time without prior notice. Any changes will be posted on this page. It is the user’s responsibility to review the policy periodically.
🔐 7. Fraud or Abuse Policy
We take fraudulent refund claims seriously. Any attempt to misuse this policy may result in:
- Suspension of your Sukhimart account
- Blacklisting from future services
- Legal action if necessary.
If you breach your contract with us or cheat us, you may be subject to legal action.
Need help?
Contact us at {support@sukhimart.com} for questions related to refunds and returns.
Here is a complete Refund and Returns Policy tailored for Sukhimart, suitable for your business listing and digital service platform. This policy is designed to build trust with users while clearly outlining what is and isn’t eligible